Key takeaway
If your power goes out in Medway, report it to Eversource at 1-800-592-2000, online or in the Eversource app, not to 911 or the town. Track repairs on Eversource's outage map, and sign up for Medway's Hyper-Reach alerts for storm updates. For homes that lose power often, a battery, a generator or both can keep the essentials running.
Who this is for: Medway homeowners who want to know who to call in an outage, how to get ready and which backup options are worth it.
Medway's location along the Charles, its tree-lined roads and New England's mix of nor'easters, ice and summer storms all mean outages happen here. The December 2023 wind and rain storm hit MetroWest hard. Next door in Millis, police said 92% of the town was without power the morning after. Here's what to do when the lights go out in Medway, and how to keep them on next time.
How to Report a Power Outage in Medway
Medway's electricity comes from Eversource, so outages go to Eversource. The town itself asks residents not to call 911 just to report an outage.
- Call: 1-800-592-2000
- Online or in the app: report it through your Eversource account and get restoration updates
- Text: registered customers can sign up for outage alerts by text
- Map: Eversource's outage map shows where the power is out and estimated restoration times
Call 911 for downed wires, fires or medical emergencies. Stay well back from any fallen line, and keep kids and pets away too.
Why Medway Loses Power
Most outages start with weather. Strong winds and heavy, wet snow bring branches and trees down onto overhead lines, ice storms weigh down wires and summer thunderstorms can knock out whole neighborhoods. A car hitting a utility pole or a failed piece of equipment causes smaller, more local outages. After a big regional storm, repair crews are spread across dozens of towns, so it can take time to reach every street.
Getting Ready: A Medway Outage Checklist
- Register for Medway's Hyper-Reach emergency notifications, online or by calling 508-321-6200.
- Sign up for Eversource's outage texts.
- Gather flashlights, batteries, a battery or crank radio and charged power banks in one place.
- Keep a few days of drinking water, shelf-stable food and any medications on hand.
- If you have a sump pump or a private well, plan how you'll manage when it can't run.
- Keep your car's gas tank at least half full in storm season.
- Pull trash bags and recycling carts off the road before a snowstorm so plows can get through.
Backup Power Options for Medway Homes
If outages keep coming back, there are three main ways to stay powered:
- A home battery. It switches on automatically and powers your essentials silently, without fuel. Paired with solar panels in Medway, it can recharge from the sun every day of a long outage.
- A generator. Standby or portable generators can run as long as you have fuel. They make noise, need regular maintenance and must be set up and used safely to avoid carbon monoxide.
- Both. Some families use a battery for typical outages and keep a generator for rare multi-day events.
Keep in mind that solar panels turn off in a power outage unless you have a battery, because grid-tied systems shut down to protect line workers. If you're weighing a solar battery against a generator, think about how long your outages usually last, noise, fuel and upkeep. A home battery backup system can also earn payments through Eversource's ConnectedSolutions program.
Local Resources for Medway Residents
- Hyper-Reach alerts: Medway's emergency notification system sends alerts by phone, text or email. Register online or call 508-321-6200.
- Town of Medway notices: the town website posts storm updates, including trash and recycling delays.
- Mass 2-1-1: the state's line for non-emergency help, including shelter information during big storms.
Want to keep the lights on in Medway?
Mark Featherstone has family ties to Medway and has helped more than 1,000 happy customers go solar. He can tell you if solar and a battery make sense for your home.
Mark, run my numbers!FAQs About Power Outages in Medway
What number do I call for a power outage in Medway, MA?
Eversource, at 1-800-592-2000. You can also report it online or in the Eversource app. Call 911 only for downed wires or emergencies.
Where can I see a Medway outage map?
On Eversource's website and app, which show current outages in Medway and estimated restoration times.
How do I get emergency alerts from the Town of Medway?
Sign up for Hyper-Reach, the town's notification system, online or by calling 508-321-6200. You can choose phone, text or email.
Can solar panels power my home during an outage?
Only with a battery. Grid-tied solar shuts off during an outage for safety, but a home battery keeps your essential circuits running.
About Mark Featherstone
Mark has been in solar for 14+ years, working at some of the biggest solar companies in the country, before co-founding Your World Solutions. His goal is simple: help homeowners get into solar deals that actually work for them, and make sure they understand every part of it before they sign.